Privacy Policy

Introduction and background

The purpose of this policy is to outline how Playa and Good Food Society have established measures to protect your privacy and information rights.

Your rights

We recognise that you have rights as a ‘data subject’ and that we have an obligation to uphold these.

This privacy policy notice aims to outline how we maintain these rights, in particular, it outlines:

How we collect and process your information
Why we do this
How you can exercise your rights
Who to contact in the event you’re unhappy with our performance

Your information rights

This privacy notice should outline how we are transparent in our processing. Please get in touch with us through the given ‘contact details’ section to find out more or to exercise your information rights.

Information we collect

Please find below a summary of the information we collect and how we use this to deliver services to you.

Transfer of data

Your information can only shared within the Good Food Society to it’s employees for the purpose of communicating marketing and promotional information relating to it’s restaurants – as long as we have the required consent in place with you to send to marketing and send promotional information.

The Good Food Society restaurant group currently operates six restaurants; Playa, Hovarda, Yosma, Cinquanta, Ristorante Frescobaldi London and Ristorante Frescobaldi Firenze. Your data is restricted to Good Food Society employees – this includes management and staff within all of it’s operating venues. Data is not shared with any other third parties.

Retention of data

Good Food Society will retain your personal data for a maximum period of two years from our last point of contact. This obligation will ensure that we are only sending out marketing and promotional information to those who have an interest in news, promotions and events for Playa, Hovarda, Yosma, Cinquanta, Ristorante Frescobaldi London and Ristorante Frescobaldi Firenze.

Data is recycled every two years unless the subject has made another booking in a Good Food Society restaurant or reinstated their interest in receiving the information. In which case the two year cycle will start again. This process is set to ensure this information is only sent to individuals who maintain interest in the restaurant brands.

IT Security

Good Food Society have technical and organisational controls in place to guarantee the security of the information we are processing which includes:

Provision of a secure network infrastructure via Firewalls and Switches configured to provide such an infrastructure.
Password protected staff wireless networks
Segregated guest wireless networks

Good Food Society and all of its operating restaurants engage an outsourced 3rd party security systems company called 'Speedster' who assist in ensuring all company information and customer data is fully protected.

Use of cookies

The Playa website uses default cookies that come with the Wix platform. There are two types of cookies used – details specified below

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

Take a look at the table below to view which cookies Wix places on Wix sites:

Wi-Fi

Good Food Society and all of its operating restaurants use a protected network, managed by 3rd party IT provider Speedster. Regular audits are set up to ensure all Wi-Fi sign up information is protected on a network level.

Information may be collected through the Wi-Fi log in entered through a form or via a social login portal as well as details about the device. In addition to the information provided directly we may also collect IP addresses, browser type, language & MAC addresses.

Data provided through the Wi-Fi log in is stored in our secure servers and is used only for the following reasons:

To understand how you use our restaurant venues
To communicate with you or offer you relevant goods or services (if you have opted in)
To provide to regulatory bodies where we are under a legal obligation to do this, to protect our own rights, or if we feel someone’s safety is at risk

You have the right for any information provided through the Wi-Fi log in to be erased.

Contact details

We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw that consent. To let us know please contact zeynepc@good-food-society.com If you have any questions in respect of this notice, or would like to exercise your rights as a data subject – for example to correct data.

Playa & Good Food Society, as data controller, can be contacted as follows: zeynepc@good-food-society.com or ieva@good-food-society.com

If you are unhappy with our response to your query, or if you have a further complaint, the information commissioner’s office can be contacted on 02030193460.